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Transformation.
Simplified. 

Managed Services to Intelligent Enterprises

Redefining How YOUR Business Runs with AI and Smart Providers

Our Services

Strategy & Selection

Choose the right managed service partner from the start. We benchmark providers, align them to your business goals, and negotiate favorable terms that protect your interests. Smart choices upfront mean long-term value and stability.

  • Current-state MSP landscape assessment

  • Vendor capability benchmarking and scoring

  • RFP/RFI design and vendor evaluation process

  • SLA and KPI framework development

  • Commercial and contract negotiation

  • Transition and onboarding planning

  • Risk and compliance alignment

Service Governance & Optimization

Control performance and enforce accountability across all your providers. We implement governance frameworks, dashboards, and operating models to ensure SLAs are met and value is delivered continuously. Your partnerships work for you not the other way around.

  • Governance framework design and implementation

  • Quarterly Business Review (QBR) structure and Review

  • SLA and performance monitoring dashboards

  • Compliance and regulatory alignment (HIPAA, PCI, ISO)

  • Risk management and escalation protocols

  • Continuous improvement and service delivery optimization

  • Vendor relationship and accountability management

Renewal & Cost Optimization

Stop leaving money on the table during renewals. We bring market intelligence and negotiation expertise to reduce costs, improve terms, and position your contracts for future growth. Every renewal becomes a strategic advantage.

  • Contract renewal readiness assessments

  • Benchmarking against market pricing and terms

  • FinOps-driven cost analysis and optimization

  • Renegotiation strategy and execution

  • Multi-year contract structuring for flexibility and Risk

  • Service scope rationalization and consolidation

  • Outcome-based commercial models

Service  Performance Recovery

When providers underperform, we move fast to restore value. Our diagnostic approach identifies root causes, implements corrective action, and gets results without disruption. You’ll see measurable improvement in weeks, not months.

  • Diagnostic performance audits

  • Root cause analysis for service failures

  • Corrective action planning and execution

  • SLA breach remediation and escalation

  • Provider renegotiation and realignment

  • Transition management for failing vendors

  • Performance stabilization and recovery reporting

AI Readiness & Integration

We make AI practical for your business. From identifying high-value use cases to designing execution roadmaps, we help you move from hype to real impact. Our approach blends strategy with hands-on delivery for results you can measure.

  • AI opportunity assessment across operations

  • Use-case prioritization and ROI modeling

  • AI implementation roadmap development

  • Intelligent automation (RPA) design and deployment

  • AI integration with existing MSP frameworks

  • Governance and compliance for AI-enabled processes

  • AI performance measurement and continuous improvement

Our Areas of Expertise

Where We Do Our Best Work

We help organizations simplify complexity and turn technology into measurable business advantage. Our expertise spans cloud, data center, and cybersecurity modernization, ensuring a secure and scalable core. We connect critical applications and platforms and security, enabling seamless workflows and operational efficiency. We bring intelligence everywhere through practical AI strategies, and we govern for results with operational oversight and FinOps disciplines.

Every engagement is built to deliver clarity, control, and outcomes that matter.

Operate for Results

Enterprise Transformation, Operations Oversight & FinOps

Strategy fails without control. We know governance across MSPs and transformation initiatives while embedding FinOps practices to ensure cost transparency, optimization, and accountability. Every engagement is measured, managed, and built for success.

The Ecosystem

Application Integration & Performance

We know ERP, SaaS, and custom systems will boost performance, eliminate silos, and create effective workflows.

Intelligence Everywhere

AI Strategy & Intelligent Automation

We identify high-value AI use cases and implement practical automation that drives measurable results.

Platforms that Perform

Service Management & Workflow Automation

We know how platforms like ServiceNow to transform operations and deliver enterprise-wide efficiency.

The Core

Your infrastructure is the foundation of your business. We know cloud and data center strategies to cut costs, improve resilience, cybersecurity, and accelerate transformation. From hybrid architectures to multi-cloud optimization, we know how to make the core smarter and future-ready.

What Makes Us Different?

We’ve Done the Work

We don’t just advise—we’ve operated, scaled, and delivered in the toughest environments.

2.2

Trillion Transactions per Month...

Operating at Scale 

We ran platforms that processed 2.2 trillion transactions every month without a single minute of downtime. Scale wasn’t just about handling volume it demanded precision, resilience, and trust when failure wasn’t an option. These were systems where milliseconds mattered and every process had real-world impact. That experience built our playbook for delivering performance and reliability at any scale.

0

Breaches across 1 Billion Records...

Secure from the Get Go

We safeguarded over a billion sensitive records without a single data breach. Security wasn’t an afterthought it was embedded from architecture through operations, backed by proactive monitoring and rapid incident response readiness. Beyond prevention, we built recovery strategies that restored continuity when it mattered most. This approach combined defense-in-depth with resilience, ensuring trust across every layer.

<$600M

in Operational Efficiency Realized...

Curious Operational Leadership

We delivered over $600 million in operational savings through disciplined transformation and relentless process optimization. Efficiency wasn’t achieved by chance it came from questioning assumptions, uncovering hidden waste, and applying proven methodologies at scale. Our leadership drove improvements across infrastructure, applications, and vendor ecosystems using structured governance and data-driven decisions. Every initiative balanced speed with control to deliver sustainable results without sacrificing performance.

40+

Countries with Resource Managed...

Globally Connected

We managed teams and resources across more than 40 countries, navigating diverse regulations, time zones, and cultural expectations. Global scale didn’t mean compromise. We delivered consistent processes and outcomes everywhere while respecting local compliance and operational norms. Our experience included aligning distributed teams under unified governance models and ensuring secure, efficient workflows regardless of geography. This ability to blend global oversight with regional agility enabled resilience and execution at speed.

1,000's

Intelligent Automated Process...

Digital Workforce

We implemented thousands of automated processes across critical business operations, reducing cycle times and eliminating errors. Automation wasn’t just about speed it was about consistency, resilience, and freeing teams to focus on higher-value work. From IT workflows to finance and customer service, we combined intelligent automation with AI-driven insights to create real-time adaptability. These initiatives delivered measurable gains in efficiency, accuracy, and customer experience.

1

Satisfied Customer at a Time...

You

We placed the customer at the center of every decision, achieving dramatic improvements in satisfaction and loyalty. In one transformation, NPS jumped from -10 to +60 while gross margins improved by 12% proving that customer experience and profitability can thrive together. Every engagement started with understanding your definition of success and aligning outcomes to it. Our leadership culture prioritized accountability, transparency, and measurable value for one ultimate metric: your trust.

Why they say

CIO

HealthTech Platform Provider

“TSL helped us turn a fragmented MSP environment into a governed, high-performing ecosystem. Within months, we reduced costs by 18% and improved SLA compliance across the board. They don’t just give advice they make results happen.”

VP of IT Operations

Healthcare Provider

“We had struggled for years to move AI from concept to reality. TrueSource Labs delivered a roadmap, implemented intelligent automation, and within 90 days we saw a 30% reduction in manual processing time. Their ability to pair strategy with execution is unmatched.”

CTO

Hotel Retailer

“Migrating critical systems to the cloud without disruption seemed impossible until we worked with TrueSource Labs. Zero downtime, cost transparency, and a governance model that still works today. They operate like part of your team, not outside consultants.”
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